Callcenter Tool (callcenter)

Description

The tool is used for provisioning the OpenSIPS callcenter module. You can add , delete and edit the Agents and Flows and view callcenter CDRs.

A complete description of the Call Canter module functionlity can be found in Call Center module documentation

The tool features three tabs : Agents , Flows and CDRs . When "Apply changes to server" button is triggered the callcenter configuration will be loaded into OpenSIPS.

NOTE: all the changes are done in database. To apply them into OpenSIPS, you need to click on the "Apply changes to server" button .

Screenshots

Configuration

• Database layer configuration file :

  opensips-cp/config/tools/system/callcenter/db.inc.php

  Attributes set in this file :

  • database host
  • database port
  • database username
  • database password
  • database name

• Local configuration file :

  opensips-cp/config/tools/system/callcenter/local.inc.php

  This module is built on the structure of the TViewer module - the information in the file is self explanatory in order to allow you to make changes :